Terms of Service

1. Agreement to Terms

By purchasing and using Current AI Solutions' services ("Services"), you ("Client") agree to be bound by these Terms of Service. If you do not agree to these terms, do not proceed with payment or use of the Services.

2. Service Description

Current AI Solutions provides AI-powered receptionist services that handle incoming calls, answer enquiries, book appointments, and manage customer communications for your business 24/7/365.

3. Pricing and Payment Terms

3.1 Fees

Monthly Subscription: $797 AUD per month (GST inclusive)
One-Time Setup Fee: $999 AUD (non-refundable)
Included in Monthly Fee:
- 24/7 AI receptionist trained on Client's business
- 800 minutes of AI talk time per month
- Email summaries after every call
- Calendar integration and automated appointment booking
- Access to CRM system (view contacts and conversation transcripts)
- FAQ answering capabilities
- Custom AI training on Client's services and pricing
- Priority support
Additional Charges: Inbound call minutes beyond included AI talk time are charged separately at cost based on telecommunications provider rates
All fees stated are inclusive of GST where applicable

3.1a Usage and Minutes

"Minutes" refers to total AI conversation time (talk time with the AI receptionist)
800 minutes is equivalent to approximately 13 hours of AI conversation per month
Most businesses use between 200-400 minutes per month
Additional inbound telecommunications minutes (phone line usage) are charged separately at telecommunications provider rates
Client will receive detailed usage reports with each monthly invoice
Usage is calculated based on actual conversation time, not call duration (hold time, transfers, etc. are excluded)

3.2 Setup Fee

The setup fee covers:

Custom AI training on your business
Integration with your existing systems (booking, CRM, etc.)
Phone number setup and configuration
Initial testing and optimization
Onboarding support

The setup fee is non-refundable once onboarding has commenced. Onboarding is considered commenced upon payment receipt.

3.3 Monthly Billing

Monthly subscription begins on the date your AI receptionist goes live
Billing occurs on the same calendar day each month thereafter
Payment is due in advance via automatic debit/credit card charge
First month is charged at setup completion; subsequent months charge automatically

3.4 Failed Payments

If payment fails, Services may be suspended after 7 days
A $50 failed payment fee applies to each failed transaction
Account reactivation requires payment of all outstanding amounts plus failed payment fees
After 30 days of non-payment, your account will be terminated and setup fee is forfeited

3.5 Price Changes

Current AI Solutions reserves the right to change pricing with 60 days written notice to Client. Price changes do not apply retroactively.

4. Service Term and Cancellation

4.1 Initial Term

Services continue on a month-to-month basis until cancelled by either party.

4.2 Cancellation by Client

Client may cancel at any time with 30 days written notice to [email protected]
Cancellation must be received before the next billing date to avoid charges
Monthly fees are non-refundable for the current billing period
Service continues until the end of the paid period
Setup fee is non-refundable under any circumstances

4.3 Cancellation by Current AI Solutions

We reserve the right to terminate Services immediately if:

Client breaches these Terms
Client uses Services for illegal purposes
Client's account remains unpaid for 30+ days
Client engages in abusive behavior toward our team

5. Service Level and Uptime

5.1 Availability Target

We target 99% uptime for AI receptionist services, excluding scheduled maintenance.

5.2 No Guarantee of Results

While we optimize AI performance, we do not guarantee specific business outcomes (revenue increase, call conversion rates, etc.). Results depend on multiple factors including your business practices, market conditions, and customer behavior.

5.3 Service Limitations

AI may occasionally misunderstand complex enquiries
Integration capabilities depend on your existing systems
Service quality requires clear business information from Client during setup

6. Client Responsibilities

6.1 Information Provision

Client must provide:

Accurate business information for AI training
Access to necessary systems for integration
Timely responses during setup and optimization
Updated information when business details change

6.2 System Requirements

Client is responsible for:

Maintaining compatible systems for integration
Providing necessary login credentials and access
Ensuring third-party services (booking systems, CRMs) remain active

6.3 Compliance

Client warrants that their use of Services complies with all applicable laws and regulations in their jurisdiction.

7. Data and Privacy

7.1 Data Collection

Current AI Solutions collects and processes call data, customer enquiries, and appointment information as necessary to provide Services.

7.2 Data Ownership

Client retains ownership of all customer data. Current AI Solutions uses this data solely to deliver Services.

7.3 Data Security

We implement reasonable security measures to protect Client data, including encryption and secure storage. However, no system is completely secure, and Client acknowledges inherent risks in electronic data transmission.

7.4 Data Retention

Upon cancellation, Client data is retained for 90 days then permanently deleted unless Client requests earlier deletion or extended retention.

7.5 Confidentiality

Both parties agree to keep confidential information obtained through this relationship private and use it only for purposes of this agreement.

8. Intellectual Property

8.1 Ownership

Current AI Solutions retains all rights to:

AI technology and underlying systems
Software and proprietary methods
Service improvements and developments

8.2 License Grant

Client receives a non-exclusive, non-transferable license to use Services during the active subscription period.

9. Limitation of Liability

9.1 Maximum Liability

Current AI Solutions' total liability for any claims arising from Services shall not exceed the total fees paid by Client in the 12 months preceding the claim (or $797 if Client has paid less than 12 months of fees).

9.2 Excluded Damages

Current AI Solutions is not liable for:

Lost profits, revenue, or business opportunities
Indirect, incidental, or consequential damages
Damages resulting from third-party integrations or services
Customer complaints or lost customers
Data loss due to Client's failure to maintain backups

9.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond reasonable control (natural disasters, internet outages, third-party service failures, etc.).

10. Warranties and Disclaimers

10.1 Service Warranty

Services are provided "as is" and "as available." We strive for quality but make no warranties regarding:

Uninterrupted or error-free operation
Specific business results or outcomes
Compatibility with all third-party systems

10.2 Client Warranty

Client warrants that:

They have authority to enter this agreement
Their business operates legally
Information provided is accurate and complete

11. Indemnification

Client agrees to indemnify and hold harmless Current AI Solutions from claims arising from:

Client's use of Services
Client's violation of these Terms
Client's violation of applicable laws
Content or information Client provides

12. Modifications to Terms

Current AI Solutions may modify these Terms at any time. Changes take effect 30 days after notice is sent to Client's email address on file. Continued use of Services after changes constitutes acceptance.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Western Australia.

13.2 Resolution Process

Before initiating formal proceedings:

Client must notify us in writing of the dispute
Both parties agree to negotiate in good faith for 30 days
If unresolved, disputes will be handled through mediation or courts in Perth, Western Australia

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between Client and Current AI Solutions regarding Services.

14.2 Severability

If any provision is found unenforceable, remaining provisions continue in full effect.

14.3 No Waiver

Failure to enforce any right or provision does not constitute a waiver of that right.

14.4 Assignment

Client may not assign this agreement without written consent. Current AI Solutions may assign to affiliates or in connection with a business sale.

14.5 Notices

All notices must be sent to:

Email: [email protected]
Client: email address provided at signup

14.6 Survival

Sections regarding payment obligations, intellectual property, limitations of liability, and indemnification survive termination.